QuickStart Agreement & Terms of Service

Website Creation

QuickStart websites are template-based, WordPress sites designed to offer an affordable option for small business owners. You understand that all purchases are pre-designed and he/she agrees to work within the template’s design framework. Customizations may include color, fonts, images, animation, and text within the design framework. Changes in design will not be permitted. If you want design modifications, please schedule a meeting to discuss custom design options.

You will be responsible for providing the following:

• Text for all pages
• Logos and headshots
• Color and image choices if desired
• Access to domain registry and email marketing software

For security and accountability, it is our policy not share administrative rights to the website dashboard nor access to the root files with anyone else. If you need to work with another marketing professional please contact us to give them permissions that fit their task.

Project Management

After purchase, you will be assigned a dedicated project manager who will walk you through the process. You are expected to attend meetings, upload content in our Google folder and communicate delays in a timely manner.

Payments & Cancellations

• By purchasing a QuickStart site, you authorize Alford Creative, LLC to charge your credit card automatically every month on the same day as purchase for 11 months.
• After the initial payment, sales tax will be added to monthly invoices at a rate of 8.5%
• Alford Creative owns all rights to the website until the full amount has been paid. After 12 months, all rights will be transferred to you, and you may renew the WebCare agreement or migrate your site to another web professional.
• If you stop payment before the 12-month mark, the website will be taken down and maybe relaunched with a $500 service fee and resumption of payments.

WebCare Terms of Service

What is covered

• WebCare includes hosting with our dedicated server
• Regular updates to WordPress core, plugins, themes and security monitoring
• You also receive unlimited changed for:

• • Text edits
  • Text changes
  • Blog, image and video uploads
  • Simple forms
  • Simple menu, footer or widget adjustments
  • Calendar updates

What is not covered

• WebCare packages do not include additional website development work including new pages, new functionality, plugins or integrating and/or managing 3rd party software.
• WebCare does not include additional design work
• WebCare does not cover Site Migration or clean up of site hack: Even with excellent security, sometimes hackers still get through. To remove malicious files and malware is not included in the monthly hours.
• If you need help with additional website development or cleaning up a hacked site, please contact us through customer portal and we will give you an estimate of charges

Requesting Updates & Changes

Once your site is finished, please go through our customer portal to request changes or updates to your site. It is important to keep these requests out of email to avoid delays or things falling through the cracks. We work to get most requests done within 48 hours. If it is a more serious issue, we will contact you to let you know the status.